Delivery & Ordering

Last updated: May 2026

Everything you need to know about delivery schedules, minimum order values, order types, and seasonal ordering.

Looking for help with placing an order, delivery queries, returns, payments, or account information? Please visit our FAQs or contact our Customer Service Team.

Delivery Surcharge Notice

Due to continued increases in fuel, transport, and distribution costs across the industry, a temporary delivery surcharge of £6.80 will be introduced from 1st June 2026.

We have worked hard to absorb these rising costs wherever possible, and this decision has not been taken lightly. The surcharge allows us to continue providing the reliable delivery service and support our customers expect.

We will continue to review the surcharge in line with market conditions.

If you have any questions, please see the Fuel Surcharge tab on the FAQ page or contact our team. We’re always happy to help.

Minimum Order Values

Minimum order values (MOVs) vary depending on your postcode and delivery type.

MOV information is included within each delivery schedule.

Please refer to the relevant regional delivery schedule for full details.

Order Types

Orders are separated into four delivery types:

• Ambient
• Chilled
• Frozen
• Seasonal

You can add products from multiple delivery types to your account at the same time, however each basket must be checked out separately.

Ambient, chilled, and frozen products operate on different delivery networks and may have different cut-off times and minimum order values.

Seasonal Orders

Seasonal products can be pre-ordered ahead of key seasonal events throughout the year.

Delivery dates, cut-off dates, and availability vary depending on the product range and supplier lead times.

For full information on seasonal ordering, please view our Seasonal Pre-Order Terms & Conditions.