Seasonal Pre-Orders
Last updated: May 2026
On This Page
Customer Information
Unlike our all-year-round range, our seasonal range is bought to order. To support efficient planning and to give customers the best chance of securing stock, we strongly encourage customers to place pre-orders by the dates specified in the Christmas/Spring catalogue. Ordering as early as possible helps us ensure we have the widest possible range available for your deliveries.
We have 4 availability dates based on supplier availability and the shelf life of products. These dates will be specified against brands within the catalogue and on the website.
Some seasonal products are available on a limited allocation basis and are offered subject to availability on a “When It’s Gone, It’s Gone” (WIGIG) basis. Customers are encouraged to place orders early to avoid disappointment.
Christmas Pre-Order Dates
Pre-orders must be received by 31st July.
Available From Dates
- 7th September for Halloween
- 14th September
- 28th September
- 12th October
After 30th October, availability will be limited to remaining seasonal stock.
Ordering via Order Form
- The Christmas order form can be downloaded here.
- Customers may request preferred delivery dates, taking into consideration the available-from dates shown on the order form.
- Orders must meet the customer’s usual MOV requirements. If the order is under your MOV, you will need to place a top-up order of AYR or additional seasonal stock to enable the order to be despatched.
- Orders will be processed for delivery on your usual delivery day closest to the requested delivery date.
Ordering via Website
- Website orders will be scheduled based on the latest available-from date within the basket.
- Orders must meet the customer’s usual MOV requirements. If the order is under your MOV, you will need to place a top-up order of AYR or additional seasonal stock to enable the order to be despatched.
- Website orders containing seasonal products will be delivered in a single consolidated delivery based on the latest available-from date within the basket unless separate orders are placed.
- Customers requiring multiple deliveries should contact our Customer Service Team for a seasonal order form or place each delivery as a separate order via the website.
Delivery Capacity
Christmas and Easter are busy trading periods and, to maintain operational efficiency within our warehouse and delivery network, delivery days will close once maximum capacity has been reached.
Christmas delivery availability can be seen in the table below.
| Week Commencing | Mon | Tue | Wed | Thu | Fri |
|---|---|---|---|---|---|
| 7 September | Available | Available | Available | Available | Available |
| 14 September | Full | Full | Full | Full | Limited |
| 21 September | Limited | Available | Available | Available | Available |
| 28 September | Full | Full | Full | Full | Full |
| 5 October | Available | Available | Available | Available | Available |
| 12 October | Full | Full | Full | Full | Limited |
| 19 October | Full | Full | Full | Full | Full |
Delivery availability is updated regularly and subject to change.
Sustainability
As a Planet First B Corp, Cotswold Fayre is committed to reducing environmental impact. We kindly ask customers to avoid placing multiple small orders where possible, as consolidated deliveries help minimise transport emissions and support more sustainable operations.
With this in mind, we may consolidate seasonal orders with all-year-round deliveries where operationally appropriate.
Seasonal Order Terms & Conditions
These Seasonal Order Terms & Conditions are supplementary to Cotswold Fayre Ltd’s standard Terms & Conditions of Sale. In the event of any conflict between the two, these Seasonal Order Terms & Conditions shall take precedence in relation to seasonal orders.
Once the order is placed, you will receive an order confirmation e-mail. You will have 7 calendar days from the day of your order confirmation to make any changes, if we do not hear from you within this time, your order is final and cannot be amended.
If your circumstances change and you wish to cancel or remove items from your order after the 7-day grace period from your order confirmation:
- Orders cancelled up to one month prior to the agreed delivery date will incur a handling charge of 20% of the value of your order.
- Orders which are cancelled within one month of the agreed delivery date will require payment in full.
We will do our utmost to ensure availability of all items by the stated dates within the catalogue. If circumstances arise beyond our control, items may not be despatched on the original order, however stock permitting, we will create a back order to be sent alongside your next all year round or seasonal order.* We reserve the right to make reasonable adjustments to pre advised delivery dates and this cannot be used as a reason to cancel an order.
Back orders will apply only to Pre Orders received by the cut-off date due to stock availability from our suppliers.
All seasonal deliveries are made subject to credit accounts being up-to-date or payment prior to despatch.
Credit account customers:
- All overdue balances must be settled before further orders can be released for picking. Customers will be notified at least 2 weeks in advance of their order delivery date.
- If a customer exceeds their agreed credit limit, the outstanding balance must be settled before further orders can be released for picking. Customers will be notified at least 4 weeks in advance of their order delivery date.
Pro-forma account customers:
- Pro-forma invoices will be issued 4 weeks ahead of the scheduled delivery date.
- Payment must be received at least 2 weeks prior to the delivery date.
- Any unpaid orders or overdue balances may result in allocated stock being released and may result in debt recovery action, including interest and collection charges.
If you have any questions regarding seasonal orders, please contact your Account Manager or our Customer Service Team on 0345 260 6060, Monday to Friday, 8:30am – 5:00pm GMT, or email [email protected].
FAQs
1. Can I place my seasonal order now and pay for it when it is despatched, even though I do not currently have a credit facility?
Unfortunately not. Payment is required at the point of ordering for website orders placed without a credit facility.
If you place your order via an order form and do not currently have a credit facility with us, our Customer Service Team will contact you to arrange payment before the order can be despatched.
2. Why must I place my seasonal order separately from my all-year-round ambient or chilled order?
Seasonal products are managed differently from all-year-round lines. Seasonal stock is purchased based on forecast demand and customer pre-orders and is therefore offered on a first-come, first-served basis.
Seasonal orders operate on extended lead times and cannot be processed within standard all-year-round delivery timelines.
3. I want to receive my order in multiple deliveries – how do I do this?
If you require multiple deliveries, please contact our Customer Service Team on [email protected] to request a seasonal order form.
Once received, our Customer Service Team will process your order based on available-from dates and requested delivery dates. You will receive an order acknowledgement confirming the scheduled deliveries.
Please review the acknowledgement carefully and contact us within the amendment period if any changes are required.
4. If I place my order now and some items become unavailable, when will I be notified?
Unavailable items will be confirmed on your despatch notification.
Where applicable, back orders may be created for pre-orders received before the stated cut-off date.
If a supplier issue prevents us from fulfilling a product entirely, we will contact you by phone or email as soon as reasonably possible.
5. Can you guarantee the stock I order?
Unfortunately, we cannot guarantee the availability of all seasonal products.
While we always endeavour to fulfil orders in full, supply issues, manufacturing delays, and other unforeseen circumstances may affect availability.
6. Can you provide best before dates and guarantee shelf life through January or February?
We can provide estimated shelf-life guidance based on supplier information and historical product data. However, exact best before dates cannot be guaranteed as many products will not yet have been manufactured at the time orders are placed.
7. How quickly can I receive my seasonal order?
Orders are processed based on requested delivery dates, available-from dates, delivery schedules, and operational capacity.
Requested delivery dates are preferences only and cannot be guaranteed.
8. How long do I have to cancel or amend my seasonal order?
Customers have 7 calendar days from the date of their order confirmation to request amendments or cancellations.
- Orders cancelled up to one month prior to the agreed delivery date will incur a handling charge of 20% of the order value.
- Orders cancelled within one month of the agreed delivery date will require payment in full.
- Removal of any seasonal product up to one month prior to the agreed delivery date will incur a handling charge of 20% of the product value.
9. If I need additional seasonal stock later, how quickly can it be supplied?
Additional stock requests remain subject to availability.
We do order additional stock to support demand where possible, but availability cannot be guaranteed. Customers requiring large additional quantities should contact [email protected] and our Customer Service Team will investigate availability.
Need Help?
If you have any questions about seasonal ordering, delivery dates, stock availability, or account queries, please contact your Account Manager or our Customer Service Team.
Phone: 03452 606060
Email: [email protected]
On This Page
Customer Information
Unlike our all-year-round range, our seasonal range is bought to order. To support efficient planning and to give customers the best chance of securing stock, we strongly encourage customers to place pre-orders by the dates specified in the Christmas/Spring catalogue. Ordering as early as possible helps us ensure we have the widest possible range available for your deliveries.
We have 4 availability dates based on supplier availability and the shelf life of products. These dates will be specified against brands within the catalogue and on the website.
Some seasonal products are available on a limited allocation basis and are offered subject to availability on a “When It’s Gone, It’s Gone” (WIGIG) basis. Customers are encouraged to place orders early to avoid disappointment.
Christmas Pre-Order Dates
Pre-orders must be received by 31st July.
Available From Dates
- 7th September for Halloween
- 14th September
- 28th September
- 12th October
After 30th October, availability will be limited to remaining seasonal stock.
Ordering via Order Form
- The Christmas order form can be downloaded here.
- Customers may request preferred delivery dates, taking into consideration the available-from dates shown on the order form.
- Orders must meet the customer’s usual MOV requirements. If the order is under your MOV, you will need to place a top-up order of AYR or additional seasonal stock to enable the order to be despatched.
- Orders will be processed for delivery on your usual delivery day closest to the requested delivery date.
Ordering via Website
- Website orders will be scheduled based on the latest available-from date within the basket.
- Orders must meet the customer’s usual MOV requirements. If the order is under your MOV, you will need to place a top-up order of AYR or additional seasonal stock to enable the order to be despatched.
- Website orders containing seasonal products will be delivered in a single consolidated delivery based on the latest available-from date within the basket unless separate orders are placed.
- Customers requiring multiple deliveries should contact our Customer Service Team for a seasonal order form or place each delivery as a separate order via the website.
Delivery Capacity
Christmas and Easter are busy trading periods and, to maintain operational efficiency within our warehouse and delivery network, delivery days will close once maximum capacity has been reached.
Sustainability
As a Planet First B Corp, Cotswold Fayre is committed to reducing environmental impact. We kindly ask customers to avoid placing multiple small orders where possible, as consolidated deliveries help minimise transport emissions and support more sustainable operations.
With this in mind, we may consolidate seasonal orders with all-year-round deliveries where operationally appropriate.
Seasonal Order Terms & Conditions
These Seasonal Order Terms & Conditions are supplementary to Cotswold Fayre Ltd’s standard Terms & Conditions of Sale. In the event of any conflict between the two, these Seasonal Order Terms & Conditions shall take precedence in relation to seasonal orders.
Once the order is placed, you will receive an order confirmation e-mail. You will have 7 calendar days from the day of your order confirmation to make any changes, if we do not hear from you within this time, your order is final and cannot be amended.
If your circumstances change and you wish to cancel or remove items from your order after the 7-day grace period from your order confirmation:
- Orders cancelled up to one month prior to the agreed delivery date will incur a handling charge of 20% of the value of your order.
- Orders which are cancelled within one month of the agreed delivery date will require payment in full.
We will do our utmost to ensure availability of all items by the stated dates within the catalogue. If circumstances arise beyond our control, items may not be despatched on the original order, however stock permitting, we will create a back order to be sent alongside your next all year round or seasonal order.* We reserve the right to make reasonable adjustments to pre advised delivery dates and this cannot be used as a reason to cancel an order.
Back orders will apply only to Pre Orders received by the cut-off date due to stock availability from our suppliers.
All seasonal deliveries are made subject to credit accounts being up-to-date or payment prior to despatch.
Credit account customers:
- All overdue balances must be settled before further orders can be released for picking. Customers will be notified at least 2 weeks in advance of their order delivery date.
- If a customer exceeds their agreed credit limit, the outstanding balance must be settled before further orders can be released for picking. Customers will be notified at least 4 weeks in advance of their order delivery date.
Pro-forma account customers:
- Pro-forma invoices will be issued 4 weeks ahead of the scheduled delivery date.
- Payment must be received at least 2 weeks prior to the delivery date.
- Any unpaid orders or overdue balances may result in allocated stock being released and may result in debt recovery action, including interest and collection charges.
If you have any questions regarding seasonal orders, please contact your Account Manager or our Customer Service Team on 0345 260 6060, Monday to Friday, 8:30am – 5:00pm GMT, or email [email protected].
FAQs
1. Can I place my seasonal order now and pay for it when it is despatched, even though I do not currently have a credit facility?
Unfortunately not. Payment is required at the point of ordering for website orders placed without a credit facility.
If you place your order via an order form and do not currently have a credit facility with us, our Customer Service Team will contact you to arrange payment before the order can be despatched.
2. Why must I place my seasonal order separately from my all-year-round ambient or chilled order?
Seasonal products are managed differently from all-year-round lines. Seasonal stock is purchased based on forecast demand and customer pre-orders and is therefore offered on a first-come, first-served basis.
Seasonal orders operate on extended lead times and cannot be processed within standard all-year-round delivery timelines.
3. I want to receive my order in multiple deliveries – how do I do this?
If you require multiple deliveries, please contact our Customer Service Team on [email protected] to request a seasonal order form.
Once received, our Customer Service Team will process your order based on available-from dates and requested delivery dates. You will receive an order acknowledgement confirming the scheduled deliveries.
Please review the acknowledgement carefully and contact us within the amendment period if any changes are required.
4. If I place my order now and some items become unavailable, when will I be notified?
Unavailable items will be confirmed on your despatch notification.
Where applicable, back orders may be created for pre-orders received before the stated cut-off date.
If a supplier issue prevents us from fulfilling a product entirely, we will contact you by phone or email as soon as reasonably possible.
5. Can you guarantee the stock I order?
Unfortunately, we cannot guarantee the availability of all seasonal products.
While we always endeavour to fulfil orders in full, supply issues, manufacturing delays, and other unforeseen circumstances may affect availability.
6. Can you provide best before dates and guarantee shelf life through January or February?
We can provide estimated shelf-life guidance based on supplier information and historical product data. However, exact best before dates cannot be guaranteed as many products will not yet have been manufactured at the time orders are placed.
7. How quickly can I receive my seasonal order?
Orders are processed based on requested delivery dates, available-from dates, delivery schedules, and operational capacity.
Requested delivery dates are preferences only and cannot be guaranteed.
8. How long do I have to cancel or amend my seasonal order?
Customers have 7 calendar days from the date of their order confirmation to request amendments or cancellations.
- Orders cancelled up to one month prior to the agreed delivery date will incur a handling charge of 20% of the order value.
- Orders cancelled within one month of the agreed delivery date will require payment in full.
- Removal of any seasonal product up to one month prior to the agreed delivery date will incur a handling charge of 20% of the product value.
9. If I need additional seasonal stock later, how quickly can it be supplied?
Additional stock requests remain subject to availability.
We do order additional stock to support demand where possible, but availability cannot be guaranteed. Customers requiring large additional quantities should contact [email protected] and our Customer Service Team will investigate availability.
Need Help?
If you have any questions about seasonal ordering, delivery dates, stock availability, or account queries, please contact your Account Manager or our Customer Service Team.
Phone: 03452 606060
Email: [email protected]