Unlike our all-year-round range, our seasonal range is bought in to order, therefore please place your orders as early as possible to ensure we have the complete range in-stock ready for your deliveries.
There are 5 “available from” dates based on availability and shelf-life of the products. These are highlighted against the brands in the catalogue. This means your order may arrive in 5 instalments, which many customers prefer anyway.· Some items have limited availability and have been ordered in by us already on a WIGIG basis (When It’s Gone It’s Gone!) the early birds catch the worms.
Please tell us which week you would like your order(s) delivered, as early as possible, which should take into account the availability dates. Please note delivery slots can fill up fast. Once the order is placed, you will receive a confirmation e-mail. If we don’t hear back from you within 7 days of this order confirmation, your order is final and cannot be amended.
If your circumstances change and you wish to cancel or amend your order after the 7 days, orders cancelled up to one month prior to agreed delivery date will incur a 20% handling charge. Orders cancelled within one month of delivery date will require payment in full.· We will do our utmost to ensure availability of items by the stated dates within the catalogue. However, very occasionally, circumstances beyond our control may mean items are not despatched on the original order. Outstanding items will be added to your next regular or seasonal order. The changed dates of these back-ordered items may not be used as a reason to cancel them.
All seasonal deliveries are made subject to credit accounts being up-to-date. If you have any questions, please contact your Account Manager or our customer service team in the office on 03452 606060, Monday – Friday, 8:30am – 5:00pm GMT.
Please Note:· Your order will need to meet our minimum order value.
1. Can I place my seasonal order now and pay for it when it is despatched, even though I have no credit facility with you presently?
Unfortunately not, we will require payment when you place your order on line.
2. Why must I place my seasonal order separately to my all year round ambient or chilled?
We do not hold Seasonal products the same as we do for all year round lines. Seasonal stock is bought determined by our customer orders and therefore offered on a first come-first-serve basis. We need to order in and receive your stock specifically for you and then despatch it when it arrives to us, this means it cannot be despatched on a day one for day three basis.
3. I want to receive my order in certain drops – how do you schedule this?
Once we’ve received your order, our customer service team will be in touch to propose a schedule of deliveries, normally within a couple of working days. This can be amended depending upon how many drops you require, and when the stock becomes available to despatch to you from our warehouse.
4. If I placed the order now and don’t receive all the stock, when will I be told what I’m not going to receive?
We will notify you either by ‘phone call or email (whichever you prefer) as soon as soon as the information is available from our suppliers.
5. Can you guarantee this stock for me? I am a hamper company and I need to make sure I receive everything I order.
Sadly, there is no way to 100% guarantee all the stock you order from us. We will always do our utmost to supply you with all the items you order from us, but there are occasions due to unforeseen circumstances where suppliers are unable to fulfil orders.
6. Can you tell me the best before dates on my products and guarantee they will all run until at least the end of January/February?
We can provide you with an estimate of the products usual shelf life and give a general indication of how the product is likely to be viable on your shelf or in your hamper.We cannot be specific with the exact date you will receive as the products have not yet been produced for you.
7. How quickly can I receive my order, I really need it as soon as possible?
This will be depending upon the product and the production time-frame in addition to the time it takes to transport the product (lead-time) to us and then to you. There is no one-answer for all products. We can estimate this for you on a case-by-case basis. However for UK based products we will require a minimum lead-time of 2-3 weeks.
8. If I need to cancel my order how long do I have to do this and will I be penalised for doing so?
Please refer to existing T’s & C’s here.
9. If I need more seasonal stock how quickly can you get the additional stock to me?
Again, no one-answer for all products. This will depending upon the product and the production time-frame but also how far along we are in the run-up to the occasion such as Christmas or Easter. Some suppliers may have closed their orders books, others may still be producing or have a little extra stock available. We can estimate this for you on a case-by-case basis.