Terms and Conditions

Seasonal Order Terms & Conditions can be found here.

Last updated: May 2026

All orders are accepted subject to our terms and conditions set out below:

1. All orders placed by the Customer shall be deemed to be an offer by the Customer to buy Goods subject to these conditions.

2. No order placed by the Customer shall be deemed to be accepted by Cotswold Fayre Ltd until the Company has accepted the order, either orally or in writing. Any order shall be accepted entirely at the Company’s discretion.

3. Orders can be placed directly with the Customer's account manager, or with the Company’s customer service department by either:

   • emailing [email protected]
   • telephoning 03452 606060
   • using our website at www.cotswold-fayre.co.uk

4. The Customer shall ensure that the terms of its order and any applicable specification are complete and accurate and shall provide details of relevant product code(s), product description(s), and quantities of items ordered.

5. Orders can be cancelled but may be subject to a charge:

   1. Any AYR/Frozen order cancelled within 48 hours of the delivery date will be subject to a charge of 25% of the total order value.
   2. Chilled orders cannot be cancelled after 12:30pm on the Monday prior to delivery due to the stock being purchased to order.
   3. Seasonal orders can be cancelled within 7 calendar days of the order confirmation.
      1. Seasonal orders cancelled up to one month prior to the agreed delivery date will incur a handling charge of 20% of the order value.
      2. Seasonal orders cancelled within one month of the agreed delivery date will require payment in full.

6. Goods, once delivered, may not be returned unless agreed in writing by the Company, and subject to the following conditions:

   1. Goods must be returned in a new and unused condition. Any packaging must remain unopened and in reasonable condition.
   2. Returns must be reported to the Company within 72 hours of delivery of the Goods and shall be subject to payment by the Customer of a restocking charge equal to 20% of the net invoice value of the relevant Goods.
   3. Returned Goods shall be accompanied by a written record of the invoice number, date, and reason for return.

7. All samples, drawings, descriptive matter, specifications, and advertising issued by the Company, and any descriptions or illustrations contained in the Company's catalogues or brochures are issued or published for the sole purpose of giving an approximate idea of the Goods described in them.

8. Any typographical, clerical, or other error or omission in any sales literature, quotation, price list, invoice, or other document or information issued by the Company is subject to correction without any liability on the part of the Company.

9. Any delivery dates specified by the Company are estimates only and the Company shall not be liable for any loss arising from delayed delivery.

10. The quantity of any consignment of Goods as recorded by the Company upon despatch from the Company’s place of business shall be conclusive evidence of the quantity received by the Customer on delivery unless the Customer informs the Company in writing on the delivery note within 72 hours.

11. At the time of delivery or collection, the Customer must count the Goods, check for damage and notify any shortages or damage on the delivery note. The Customer must then sign and date the driver's delivery sheet. If this is not possible, then the delivery must be marked as "unchecked". Clauses 6 and 10 will then come into effect.

    1. The Customer must notify the Company of any shortages or damages within 48 hours to be eligible for Clause 12.

12. Any liability of the Company for non-delivery, shortages, or damaged Goods shall be limited to either:

    • replacing the Goods within a reasonable time; or
    • issuing a credit note against the relevant invoice.

13. The Goods are at the risk of the Customer from the time of delivery.

14. Full legal, beneficial, and equitable title of the Goods shall not pass to the Customer until the Company has received in full (in cleared funds) all sums due in respect of:

    • the Goods; and
    • any other sums owed to the Company by the Customer.

15. If the Customer does not have a credit account, payment of the price of the Goods (and any applicable delivery charges) will be due in advance of delivery.

16. No payment shall be deemed received until the Company is in receipt of cleared funds from the Customer.

17. If the Customer fails to pay the Company any sum due pursuant to the contract on the due date for payment, the Company shall be entitled to:

    1. The Company reserves the right to charge interest on overdue amounts at a rate of 8% per annum above the Bank of England base rate in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
    2. Cancel the Contract, or suspend any further performance of the Contract including suspending deliveries of the Goods and suspending delivery of any other Goods to the Customer until arrangements as to payment or credit have been established which are satisfactory to the Company.
    3. Cancel any discount offered to the Customer.
    4. Apply referral fees to an account if the debt is passed to a collection agency.
    5. Apply administration fees for referral costs.
    6. If the Customer’s payment by direct debit fails or a cheque is not honoured, the Company shall be entitled to charge the Customer a fee of £50 plus VAT to cover administration costs for each failed transaction.

18. In the event that the Customer fails to make payment when due, the Company reserves the right to pursue recovery of all outstanding sums, together with any applicable interest, costs, and recovery charges permitted by law.

19. Payment can be made either by credit or debit card or by bank transfer or cheque (made payable to Cotswold Fayre Ltd).

20. These Terms & Conditions are subject to change. Any changes will be notified to the Customer in writing when such changes are made.

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