Credit to the team:
"I just wanted to drop you an email to express appreciation for a wonderful member of staff that you have. Rosina is my Account Manager/Point of Contact and she is tremendous.
I understand that you have been going through a period of change which has led you to become frustrating to deal as a company, I'm sadden to say. We have had so many problems... you name it we have it but Rosina as been there through it all with her cheery and upbeat manner where nothing is too much trouble. She has resolved all issues effectively and timely and to the best of her ability despite each moaning call she took or email she received from me.
If it wasn't for Rosina I would have considered taking my business elsewhere but Rosina makes it easier to stick with you through your development to what I hope will lead to a better business and better service.
Rosina is a credit to you and everybody needs someone like her amongst there Customer Service Team and I just wanted to let you know that if you were to look up Customer Service in the dictionary Rosina's name would be amongst the explanation."
"I’ve been in this business for 20 years now and so have dealt with dozens of businesses and representatives. I can honestly say that Alan is one of the most amiable and helpful people I have encountered, and he is a credit to your business. Nothing ever seems to be too much trouble, and several times he’s put extra effort into making sure I know about special offers or products he thinks I might like. He’s always good humoured and I come away from our conversations more cheerful."
"Thank you to everyone at Cotswold and in particular our account manager Alan. Who is always a pleasure to work with and very helpful from letting us know new offers, promotions and seasonal lines. We work with numerous businesses and I have to say Cotswold are very professional and efficient from us ordering the goods to them landing on island in only a few days which isn’t the easiest of challenges here in Jersey as that small stretch of water can hold many challenges at times. We have grown the business with them dramatically in the last 24 months in our farm shop and our customers love the speciality products on offer and them keeping us quite unique compared to many other shops on the island."
What our customers say:
"Thank you again you have been so easy and helpful to work with."
St George’s School
"We just wanted to let you know that we were really pleased with our first order - the process was really easy and the delivery & driver were excellent (he even took away the pallet, which is fab as we don’t have a lot of storage!)"
The Artisan Smokehouse
"I have been ordering from the Cotswold fayre web shop for four months, and have moved completely away from placing telephone or email orders. The new site is easy to navigate and most importantly it saves a lot of time. Being able to see the products absolutely eliminates the possibility of me ordering the wrong product and the 'live stock' element means I do not have to wait for a member of staff to let me know what is in stock."
"First time I've ordered online. May I say it was so easy to do. Thanks!"
Hunscote Farm Shop
"I would just like to say what a MASSIVE improvement your technicians have made with the search function. I’m nearly done with my order and it’s taken me a total of about 20 mins. Very happy!"
Sunnyside Rural Trust
"I have been buying from Cotswold Fayre for nearly 15 years now and of all the Companies I place orders with they are one of the best. In no small part is this due to our account manager Alan who makes sure all runs smoothly, from sorting out any issues, letting me know about Special offers and just generally making sure everything runs smoothly. Nothing is too much trouble for Alan and I can genuinely say his attitude makes the world a better place.."
What our suppliers say:
"I just wanted to send you a quick message to thank you very much for the way you have made our products look in your Christmas catalogue. We really love it and I hope that it contributes to good sales throughout the Christmas season."
Shortbread House of Edinburgh Ltd
"I have had a wonderful time here, and just wanted to let you know that it has been a real pleasure to work with everyone at Cotswold – I have really enjoyed attending your sustainability webinars and am grateful for the inspiration they have provided."
Windmill Organics Ltd