Customer Service

Cotswold Fayre prides itself on a high level of friendly customer service. Our experienced office based sales team are always on hand to answer any questions and offer advice on our products. 

Other services include:

  • A regular phone call to check if you need an order.
  • You will have a regular delivery day based on area, please call the office to find out when this is.
  • Sales visits are available from our experienced Regional Account Managers who can show you new products and offer advice on merchandising and how to develop the range in-store.
  • Our sales team is backed up by our office customer service team – any items out of stock will be advised by a phone call the day before delivery and alternative products suggested if appropriate.
  • Promotions are offered regularly and many suppliers are happy to come and do ‘tastings’ of their products in – store – just give us a call to arrange this.
  • Our head office in Reading has within it a showroom where all our products are on display. You are welcome to visit by appointment.
  • We also participate regularly at trade shows – in particular those sponsored by the Guild of Fine Food Retailers.
  • Cotswold Fayre Connect. Meetings arranged in regions where independent retailers can connect with each other.

Call the team on 03452 606060 or email customerservice@cotswold-fayre.co.uk